Refund Policy

At [Brand Name], we want you to feel confident in your purchase. Because our products are personal-care and cosmetic items, we follow strict hygiene standards. Please read our Refund Policy carefully.

Returns & Refunds Eligibility
• For safety and hygiene reasons, opened or used products cannot be returned or refunded.
• Unopened and unused items may be returned within 14 days of delivery, in their original packaging.

Process for Returns
1. Contact us at [Your Business Email] within 14 days of receiving your order.
2. Provide your order number and reason for return.
3. We will provide you with the return instructions.
4. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refunds
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product was defective or damaged upon arrival.

Damaged or Defective Items
• If your product arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no extra cost.

Non-Returnable Items
• Opened or used serums.
• Items purchased during promotions, clearance, or with gift cards (unless faulty).